Refund and Returns Policy

Effective Date: July 1, 2024

At Deer Creek Overland Gear, LLC (“we,” “us,” “our”), we strive to ensure our customers are satisfied with their purchases. This return and exchange policy outlines the terms and conditions for returning and exchanging items purchased from our online store.

1. Return Timeframe

• Customers have 30 days from the date of purchase to return an item.

2. Condition of Returned Items

• Items must be in their original condition, including intact original packaging, unworn, unopened, and with tags attached, to be eligible for return.

3. Non-Returnable Items

The following items are not eligible for return:

• Sale items
• Limited edition items
• Special order items
• Clearance items
• Perishable goods

4. Return Process

• Initiating a Return: Customers can initiate a return by contacting our customer service team directly.
• Proof of Purchase: While a receipt or proof of purchase is preferred, customers can also confirm order details and payment information with our staff to process the return.

5. Return Shipping

• Shipping Costs: Customers are responsible for return shipping costs unless the item is damaged or defective.
• Shipping Arrangements: Customers must arrange and provide their own return shipping.

6. Refunds

• Method of Refund: Refunds will be issued to the original payment method if applicable. If a refund to the original payment method is not possible, a refund check will be issued to the address on file.
• Processing Time: Refunds will be processed within 3-5 business days after receiving the returned item at our facility.

7. Exchanges

• Exchange Process: We do not offer direct exchanges. Customers wishing to exchange an item for a different size, color, or product must follow the return process and place a new order.
• Incorrect Item Received: If a customer receives the wrong item, they should follow the process outlined in the “Damaged or Defective Items” section.

8. Damaged or Defective Items

• Reporting: If a customer receives a damaged or defective item, they should contact our customer service team as soon as possible.
• Evidence: Customers must provide photo or video evidence of the damage or defect for our team to review and forward to vendors/manufacturers.
• Resolution: A manager will provide guidance on the next steps once the evidence is received and reviewed. Please note that it may not be possible to replace an item if it was a limited edition, special order, custom, or clearance item.

9. Contact Information

For any questions or concerns regarding returns and exchanges, please contact us at:

• Email: info@deercreekoverlandgear.com
• Phone: 812-900-4500
• Address: 2860 N National Rd, Ste B Columbus, IN 47201

10. Additional Information

For any other specific policies or procedures related to returns and exchanges, please refer to our website or contact our customer service team for further assistance.